Shipping Policy

We offer a Flat Rate shipping fee of:
$11.90 Standard Postage Australia Wide (FREE for all orders over $199)* 
$25.90 Express Postage Australia Wide*

All orders (provided the products are in stock - see product description. If a product is not in stock, an ETA will be clearly stated) will be shipped within 2 business days from confirmation of order. If you have ordered multiple products and one or more of the products are pre-ordered then ALL your products will be shipped together once the pre-ordered product/s are available. If you would like your in stock products to be sent beforehand then you will need to place two separate orders (one for in stock products and one for pre-ordered product(s)) to cover shipping fees.

We employ a variety of shipping companies depending on the size/weight of the order and the destination. These shipping companies include, but are not limited to, Australia Post, Couriers Please and Fastway Couriers. Please note all orders will be shipped as 'signature on delivery' unless otherwise specified at Checkout. 

Please note that due to current COVID-19 restrictions, Australia Post is currently experiencing delivery delays for both Standard and Express Post deliveries.

If you are located in Melbourne, free pick up is available from Gowanbrae (3043). Please select "Pick up" as Shipping method at Checkout.

International Shipping - We are happy to post your order overseas, please contact us at info@friendsofk.com and we can arrange a shipping quote and delivery time frame.

If you have any special requests or need your order earlier, please do not hesitate to contact us at info@friendsofk.com and we will do our best to accommodate. 

*We reserve the right to charge additional shipping beyond what is stated on this website and charged at checkout should your order be particularly large, bulky or heavy, and/or if you live in a rural, remote, or other location not routinely and/or directly serviced by our regular couriers. If this applies we will contact you as soon as possible and provide you with the additional costing options. You will then be provided the option to either (a) pay any additional shipping charges; or (b) cancel your order for a full refund of the purchase price and any shipping charges already paid, less any non-refundable transaction costs we have incurred.

*Bulky orders often necessitate shipment via courier in order to secure the most competitive shipping rates. Our couriers cannot deliver to PO Boxes or Parcel Lockers. If we deem that your order requires shipment via courier and you have provided us with a PO Box or Parcel Locker address, we will contact you for an alternate address. We will unfortunately be unable to ship to your PO Box or Parcel Box address.